Privacy & Cookie Policy

At ETS Appliance Repair San Diego ("we," "our," or "us"), operating under legal name ETS DISPATCH, LLC (CA BHGS Lic #CA BHGS License #A51622), we are committed to respecting and protecting your privacy. This policy outlines how we handle data collected when you visit our website at etsappliancerepair.com or use our phone booking dispatch services.

When you interact with our website or request service dispatch, we may collect:

• Personal Identification Data: Name, phone number, physical service address, and email address provided when requesting a repair estimate or service appointment.
• Service Details: Information regarding your home appliances (appliance brand, model type, problem description) required for accurate technician dispatch.
• Technical & Analytical Data: IP addresses, browser type, device type, referral sources, and pages viewed, collected automatically through standard cookies and tracking technology.

Cookies are small text files placed on your device to ensure optimal performance, remember preferences, and help analyze website traffic.

You can manage your cookie consent preferences at any time using our Cookie Consent Banner or via your web browser settings.

4. How We Use Your Data

We use the collected information strictly for legitimate operational purposes:

• Scheduling and dispatching licensed technicians to your San Diego residence or business.
• Fulfilling warranty obligations (90-day parts & labor guarantee).
• Communicating booking confirmations and arrival status updates.
• Improving website usability, performance, and localized customer support.

We do NOT sell, rent, or trade your personal information to third parties.

5. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information regarding what personal data we collect and process.
• Right to Delete: Request deletion of your personal contact records from our service system.
• Right to Opt-Out: Opt out of non-essential cookie tracking at any time.

6. Contact Us

For any questions or privacy inquiries, please contact our privacy compliance team: